Five18 Family Services deeply respects the privacy of its website visitors and donors.

You are not required to register or to provide any personal information in order to access information on our site. However, you may be required to share some personal information in order to donate, and personal information may/will also be required to receive services from Five18 Family Services. 

Five18 Family Services places a high priority on protecting your privacy. This privacy policy was created in order to demonstrate the  firm commitment to the privacy of our members and website users. 

Five18 Family Services will make every reasonable effort to ensure that personal information is accurate and complete. We rely on individuals to notify us if there is a change to their personal information that may affect their relationship with our organization. If you are aware of an error in our information about you, please let us know and we will correct it on request wherever possible. In some cases we may ask for a written request for correction. 

Five18 Family Services may collect and store the information you choose to provide us, such as your name, address, phone number; email address and more, to send you information about Five18 Family Services and other parties from time to time.

1. If you do not wish for your information to be shared with other parties outside of Five18 Family Services, please email us at [email protected] and provide us with your specific request along with your first and last name; or
   
   
2. If you would like to opt-out of Five18 Family Services electronic communications, please click “unsubscribe” at the bottom of the email you received from Five18 Family Services, email us at [email protected]  with your request along with your first and last name; or
   
   
3. If you would like to opt-out of all communications from Five18 Family Services, please email us at [email protected] or call 1-434-300-HOPE. Five18 Family Services does not provide, sell, or rent email addresses to anyone outside the organization

Five18 Family Services uses cookies and other technologies alone and in combination with cookies to gather information about the usage of our websites and emails.

Our website may place a cookie in your browser which allows us to collect information about your behavior on our website and other websites. This allows us to tailor our website to fit our user’s needs the best.

A “cookie” is a piece of data stored on the user’s hard drive containing information about the user. Cookies may be used by Five18 Family Services to enable it to track and target the interests of users to enhance their experience on the Website. Usage of a cookie is in no way linked to any personally identifiable information while on the Website. If a user rejects the cookie, they may still use the Website.

Five18 Family Services continues to update our webpages and documents to conform to the W3C Web Accessibility Initiative’s (WAI) Web Content Accessibility Guidelines (WCAG) 2.0, Level AA conformance, or updated equivalents of these guidelines.

Five18 Family Services collects the email addresses and names of those who communicate with us via email, as well as information volunteered by our donors and website visitors, such as survey information, shipping addresses for merchandise, and/or event registrations. Five18 Family Services further collects essential information from donors, such as name, payment information, and contact information so that we can process donations.  We store all website visitor and donor information collected securely following industry standards.

Please note that when you click on an external URL or image and visit one of our partner websites, even though you may have started your visit at www.Five18.org, you are interacting directly with a separate organization, and not Five18 Family Services. This means that information you choose to share with that organization will fall under that organization’s privacy policies, which we encourage you to review.

We use donor contact information to send donors informational and promotional materials. Donors who supply us with their postal address may receive mailings from us with information on products and services or upcoming events. If you do not wish to receive such mailings from Five18 Family Services in the future, please contact us at [email protected] and provide us with your exact name and address. We will ensure your name is promptly removed from our mailing list.

 Donors who supply us with their telephone numbers will only receive telephone contact from us with information regarding donations that they have placed on-line.

The information we collect from donors is securely stored and used. From time to time, we may use donor information for new, unanticipated uses not previously disclosed in our privacy notice. We will post any policy changes to our website. We will only use data collected from the time of the policy change forward. We urge you to check this privacy policy periodically if you are concerned about how your information is used. If you do not wish to have your information used, please contact us at [email protected] and provide us with your exact name and address. We will ensure that your name is promptly removed from our database.

For each visitor to our Website, our Web server automatically recognizes only the visitor’s domain name, but not their email address.

 Website visitors who supply us with their telephone numbers will only receive telephone contact from us with information regarding orders that they have placed on-line.

 Website visitors who supply us with their postal address may receive mailings from us with information on products and services or upcoming events. If you do not wish to receive such mailings from Five18 Family Services in the future, please contact us at [email protected] and provide us with your exact name and address. We will ensure your name is promptly removed from our mailing list.

 The information Five18 Family Services collects from visitors to our website is used to better understand general site usage patterns, improve site usability, improve the content of our website, and add merchants and services which will better serve our visitors’ needs and interests. We may use  information that is volunteered by website users to send informational or for promotional materials.

 From time to time, we may use website visitor information for new, unanticipated uses not previously disclosed in our privacy notice. We will post any policy changes to our website. We will only use data collected from the time of the policy change forward. We urge you to check this privacy policy periodically if you are concerned about how your information is used. If you do not wish to have your information used, please contact us at [email protected] and provide us with your exact name and address. We will ensure that your name is promptly removed from our database.

Five18 Family Services is unable to prevent children under the age of thirteen (13) from visiting this Website; however, no part of our Website is directed at or intended for persons under the age of thirteen (13). If you are under the age of thirteen (13), please do not access the Website at any time or in any manner. In order to comply with the Children’s Online Privacy Protection Act, Five18 Family Services will not knowingly collect personally identifiable information from children under the age of thirteen (13). If, at any time, Five18 Family Services learns or gains knowledge that personally identifiable information has been collected from person(s) under the age of thirteen (13) without verified parental consent, Five18 Family Services will take the appropriate steps to delete such information.

Five18 Family Services always uses industry-standard encryption technologies when transferring and receiving consumer data exchanged with our site. When we transfer and receive certain types of sensitive information such as financial or health information, we redirect visitors to a secure server and will notify visitors through a pop-up screen on our site. We have security measures in place to protect against the loss, misuse, or alteration of information that we have collected from visitors  to our website.

 For any additional data security information on Five18 Family Services and/or its policies, please contact us at [email protected] with your data security issue along with your first and last name.

 The information you read on-line describes one or more of Five18 Family Services’ activities. Your gift is very much appreciated and fully deductible as a charitable contribution. A copy or summary of the latest financial statement, annual report, and registrations filed by Five18 Family Services, and a description of its charitable mission and programs may be obtained by contacting Five18 Family Services, 1621 Enterprise Drive, Lynchburg, VA 24502 or you can visit www.Five18.org. Some states require that special notices be included with each solicitation. If you are a resident of one of these states, you may obtain financial information, solicitation, and annual reports, and/or Five18 Family Services registrations directly from your respective state Office of the Secretary of State, Office of the Attorney General, or consumer affairs department.  

Five18 Family Services reserves the right to make changes to our Privacy Policy at any time and for any reason without prior notice. Any changes to our Privacy Policy will be posted on this page and other places we deem appropriate so that you are always aware of our policies. We maintain the option to modify this privacy at any time by electronic notice posted on our website. Your continued use of our website after the date that such notices are posted will be deemed to be your agreement to the changed terms.